Privacy and Cookies Policy
How we collect, use and protect information on this website.
Last updated October 2026.
Who we are
This website is operated by Living Waters Environmental, a lake and pond management company serving Idaho, Oregon and western Wyoming. If you have a question about this policy or your information, contact us at Support@livingwatersenvironmental.com or call (208) 501-4531 (Idaho / Wyoming) or (541) 280-0596 (Oregon).
Our mailing addresses are 18645 NE River Woods Dr., Bend, OR 97702 and 320 S. Poplar Bluff Ave., Eagle, ID 83616.
Information we collect
Information you give us. When you fill out our contact form, email us or call us, we collect the details you provide, such as your name, email address, phone number, the location of your lake or property and your message.
Photos you upload. When you send photos through our Send Us a Photo page, we store the photos along with the details you enter, such as your name, email, phone number, state, location and notes, so our team can identify what is growing and reply to you.
Information collected automatically. Like most websites, our site and its hosting provider collect basic technical information when you visit, such as your IP address, browser type, device type, the pages you view and how you arrived at the site. This information is used in summary form to understand how the site is used and to keep it secure.
How we use your information
- To respond to your questions and requests and to schedule assessments and services.
- To review photos you send and to follow up with you about your water.
- To prepare proposals, deliver services and keep records of our work for you.
- To understand how visitors use the website so we can improve it.
- To protect the website against spam, fraud and security threats.
We do not sell your personal information, and we do not share it with other companies for their own marketing.
Who we share information with
We share information only with service providers that help us run our business and this website, such as our website host (WordPress.com, operated by Automattic), email providers and the laboratories we use for water and sediment samples when that is part of your service. These providers may only use the information to provide their services to us. We may also disclose information when required by law.
The tools this website uses:
- Jetpack Forms (Automattic). Messages sent through our contact form are stored on WordPress.com.
- Akismet (Automattic). Form submissions are sent to Akismet to check them for spam.
- WordPress.com Stats (Jetpack, Automattic). Counts visits and the pages viewed, and reports them to us in summary form.
- Google Fonts. Our pages load their fonts from Google, which receives your IP address when a page loads.
Cookies and browser storage
Cookies are small files stored on your device. This website uses cookies that are needed for the site to work and to keep it secure, and cookies from WordPress.com Stats that help us measure how many people visit and which pages they view. You can block or delete cookies and site data in your browser settings. If you block all cookies, some parts of the site may not work as intended.
How long we keep information
We keep contact, project, calculator and photo information for as long as needed to respond to you, provide services and meet our business, tax and legal obligations. Website statistics are kept in summary form.
Your choices
You can ask us to tell you what personal information we hold about you, to correct it or to delete it, subject to any records we are required to keep. To make a request, contact us using the details above.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information from children.
Links to other websites
Our site links to manufacturers, laboratories and other organizations. We are not responsible for the privacy practices of those websites.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last changed.